Terms and Conditions of the “1+1 Free” Promotional Offer
1. Organizer of the Promotion
The organizer of this promotional offer is Simulator leta d.o.o., with its registered office at Zagrebačka cesta 130/a, 10090 Zagreb, Croatia.
2. Promotion Duration
The promotion is valid from April 10, 2025, until further notice. The organizer reserves the right to terminate the promotion at any time at its sole discretion.
3. Promotion Description
During the promotional period, every customer who purchases either:
The promotion does not apply to:
4. How to Participate
Customers are eligible to receive the promotional voucher if they purchase eligible products::
Only products from the regular offer are eligible, including standard flight experiences (for 30, 60 or 90 minutes) and gift vouchers with a 6-month validity.
Gift vouchers with an 18-month validity are not included in this promotion.
5. Issuance and Validity of the Promotional Voucher
The promotional gift voucher will be sent to the email address used during the original purchase, within 4 working days from the confirmation of the order by the administration team.
The promotional voucher is valid until August 31, 2025, and cannot be used after this date.
The voucher is not tied to a specific name, meaning it may be transferred and used by any other individual.
If the original purchase was a gift voucher, the standard 6-month validity applies to the purchased voucher. The promotional gift voucher remains valid only until August 31, 2025, regardless of when it was issued.
6. Using the Promotional Voucher
The promotional gift voucher can be used exclusively:
Each gift voucher and promotional code can be used only once and is valid for a single flight on the flight simulator.
The voucher cannot be used partially, nor can it be used more than once.
Instructions for redeeming the voucher:
If you encounter any technical difficulties or have questions, please contact us via email at sim@flyone.hr or by phone at +385 17 776 033. All contact information is available on our website.
7. Cancellations and Refunds
If the customer requests a refund for the original purchase, the corresponding promotional gift voucher will be automatically canceled and can no longer be used.
If any of the received vouchers (original or promotional) has already been activated, the customer is no longer entitled to a refund.
8. Additional Notes
The promotional voucher cannot be exchanged for money or for any product other than the one for which it was issued.
The organizer reserves the right to modify these Terms and Conditions at any time. Any changes will be published in advance on the official website.
The organizer of this promotional offer is Simulator leta d.o.o., with its registered office at Zagrebačka cesta 130/a, 10090 Zagreb, Croatia.
2. Promotion Duration
The promotion is valid from April 10, 2025, until further notice. The organizer reserves the right to terminate the promotion at any time at its sole discretion.
3. Promotion Description
During the promotional period, every customer who purchases either:
- a standard flight experience (for 30, 60 or 90 minutes) via the official website, or
- a gift voucher with a 6-month validity,
The promotion does not apply to:
- individually customized offers specially arranged with the customer, or
- gift vouchers with an 18-month validity.
4. How to Participate
Customers are eligible to receive the promotional voucher if they purchase eligible products::
- through the official website, or
- by advance bank transfer (prepayment) to the business account of Simulator leta d.o.o.
Only products from the regular offer are eligible, including standard flight experiences (for 30, 60 or 90 minutes) and gift vouchers with a 6-month validity.
Gift vouchers with an 18-month validity are not included in this promotion.
5. Issuance and Validity of the Promotional Voucher
The promotional gift voucher will be sent to the email address used during the original purchase, within 4 working days from the confirmation of the order by the administration team.
The promotional voucher is valid until August 31, 2025, and cannot be used after this date.
The voucher is not tied to a specific name, meaning it may be transferred and used by any other individual.
If the original purchase was a gift voucher, the standard 6-month validity applies to the purchased voucher. The promotional gift voucher remains valid only until August 31, 2025, regardless of when it was issued.
6. Using the Promotional Voucher
The promotional gift voucher can be used exclusively:
- for the products and in the amount for which it was issued,
- through the organizer’s online booking system.
Each gift voucher and promotional code can be used only once and is valid for a single flight on the flight simulator.
The voucher cannot be used partially, nor can it be used more than once.
Instructions for redeeming the voucher:
- Visit the official website and select your preferred flight date from the available options.
- Proceed with the reservation by entering your personal information.
- After clicking "Confirm Reservation", you will be redirected to the next page.
- In the top left corner, enter your code in the field labeled “Apply Promotional Code”.
- Once confirmed, you will be able to complete your booking.
If you encounter any technical difficulties or have questions, please contact us via email at sim@flyone.hr or by phone at +385 17 776 033. All contact information is available on our website.
7. Cancellations and Refunds
If the customer requests a refund for the original purchase, the corresponding promotional gift voucher will be automatically canceled and can no longer be used.
If any of the received vouchers (original or promotional) has already been activated, the customer is no longer entitled to a refund.
8. Additional Notes
The promotional voucher cannot be exchanged for money or for any product other than the one for which it was issued.
The organizer reserves the right to modify these Terms and Conditions at any time. Any changes will be published in advance on the official website.
